Embroidery Machines

Explore our range of HSW, Jack, TTD, and Fortever machines with exceptional support and service.

Privacy Policy

At Debbo Machines, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when interacting with our website, forms, or services.

1. Information We Collect

We may collect the following types of information:

Name, email address, phone number, billing and shipping details.
Payment information when you purchase our products.
Business details if provided for invoicing and GST purposes.
Information you voluntarily provide when filling out forms (e.g., demo request, inquiry, feedback).

2. How We Use Your Information

Your information is used for:

Processing orders and generating invoices.
Providing quotations, demos, and after-sales support.
Delivering products and services you request.
Sending updates about offers, warranty, service reminders, or training.
Complying with legal and tax obligations (GST invoicing, accounting, etc.).

3. Sharing of Information

We do not sell or rent your personal data to third parties.
Information may be shared with trusted service providers (e.g., courier, payment gateway, CRM tools like Zoho) only for fulfilling your order or request.
Data may be disclosed if required by law or government authorities.

4. Data Security

We use secure hosting, payment gateways, and accounting systems to protect your information.
Access to your data is limited to authorized staff for business purposes only.

5. Your Rights

You have the right to:

Request access to the information we hold about you.
Ask for corrections or updates to your details.
Request deletion of your personal data, subject to legal and accounting obligations.